CAVSP Recognition

Effective in 2012, InfoComm International’s organizational-level recognition program will be known as the Certified Audiovisual Solutions Provider (CAVSP) Program. This optional recognition program provides a way for companies to be recognized for voluntarily improving quality and professionalism through obtaining various levels of employee participation in the InfoComm Certification program.

The CAVSP program is the only organizational-level recognition program of its kind. Consider becoming a CAVSP if you are a company whose primary business is the manufacture, sales, integration, design, consultancy or rental of AV equipment, systems and services.

The CAVSP is based on the percentage of your personnel (technical, sales or customer service) who have achieved either the General CTS and/or the specialized CTS in Design or Installation.

There are three levels of CAVSP:

	Diamond CAVSP, 50 percent of all technical, sales and customer service staff must have and maintain general or advanced CTS certification. Of the 50 percent, 15 percent must have advanced CTS designation. A minimum of one advanced CTS is required. Beginning July 2, 2012, Diamond Certified AV Solutions Providers also will be required to show a completed InfoComm International’s Audiovisual Systems Performance Verification Checklist for one AV installation. The completed Checklist will be required for new and renewing Diamond CAVSPs beginning July 2, 2012.
	Emerald CAVSP, 35 percent of all technical, sales and customer service staff must have and maintain general or advanced CTS certification. Beginning July 2, 2012, Emerald Certified AV Solutions Providers also will need to indicate their intentions to adopt InfoComm International’s Audiovisual Systems Performance Verification Checklist for their AV installations.
	Sapphire CAVSP, 25 percent of all technical, sales and customer service staff must have and maintain general or advanced CTS.

CAVSP companies have also agreed to comply with 10 Standards of Excellence that were developed in collaboration with industry experts to emphasize the best practices of AV businesses. The Standards of Excellence are a guidepost for AV companies and professionals who place the customer first and offer quality AV solutions. They include the commitment to provide complete customer satisfaction with AV solutions that provide value to the client. They convey the importance that AV solutions providers place on their own skills development through continuing education. They also cover the critical role that AV professionals play as partners with IT specialists, architects, building managers and others.

From a marketing perspective, AV companies can use their CAVSP status to promote themselves in bids, in advertising, on their business cards, on their trucks and offices, and on their uniforms. Just as with any other profession, customers are looking for a way to measure those they hire — in the AV world, the CTS and CAVSP credentials provide credibility and recognition. Find out more by contacting membership@infocomm.org.